Speeches and Workshops from Claire Raines Associates
As the nation's most sought after advisors on generational diversity in the workplace, Claire Raines and her associates understand the challenges of managing a diverse workforce in a shifting economic environment. Their interactive sessions—always customized for each client—instill valuable skill sets for solving problems and strengthening the alliances that drive organizational success.
Our Two Most Popular Sessions
— incorporating a Values & Influence Assessment for each participant
(The VIA can be taken online before the session or on paper during the session.)
Are you typical of your generation, or are your values different than most of those who grew up in the same era — and is there one generation that particularly confounds or frustrates you? Workplace dynamics are different today than they were just ten years ago. The diverse mix of perspectives creates challenges, but the benefits can be enormous.
In these highly interactive sessions, you will identify your primary values system as well as the values of your challenge group. You operate from your values; they drive your decisions and influence your business results. When we uncover our own core values, we gain an understanding of what drives us. When we understand others' values, we can create a work arena that allows people to contribute in ways that make sense to both us and them. We can bring out peoples' strengths, and we can get the best from talent. In these lively sessions, you will develop strategies for working with rather than against others' values.
Generations & Values Keynote (typically 1 hour)
— a hard-hitting session that is great for large audiences
- Understanding Values: Self and Others
- Dimensions of Diversity
- Actual Generation vs. Values Group
- Implications for Teams/Leaders
- Your Challenge Group
- The Blind Side
- The Titanium Rule
- Principles for Connecting
Generations & Values Workshop (typically 2 hours)
— an engaging in-depth workshop, great for groups of 12 to 50
- Values Pyramid
- Four Actual Generations
- Your Employee Demographics
- Challenges & Benefits of the Mix
- Working More Effectively with Your Challenge Group
- Small Group Work in Values Groups
- Cross-Talk Exercise & the Blind Side
- Key Distinctions
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Generations at Work™
— a lively, informative presentation, customized for every audience, that helps businesspeople work more effectively and productively with other generations
- 4 Generations Working Side-by-Side
- Defining Moments
- Generational Profiles
- The Titanium Rule
- Preferred Work Environments, Leaders, and Communication
Styles
- Selling to the Generations
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Engaging All the Generations
— an interactive session, customized for every audience, that focuses on getting everyone fully involved in their work.
- Engaged or Unengaged: Why It Matters
- Rules of Engagement
- Putting the Titanium Rule to Work
- Work Environment Preferences by Generation
- Tapping the Potential of Every Associate
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Serving 4 Generations of Customers
— a lively, entertaining session, customized for every audience, for people who deliver service to a diverse customer base
- The Business of Service
- Generations Defined
- Behaviors & Stereotypes
- The Eyes of the Customer
- Your Action Plan
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Selling to the Generations
—a hard-hitting presentation for salespeople, customized for every audience, that helps them build a book of business that includes customers in other generations
- 4 Generations of Customers
- Generational Sales Preferences
- Tuning in to the Generational Component of Sales
- Fine-Tuning Your Communication and Rapport Skills
- Organizing & Presenting Information with Generations in Mind
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Connecting Generations™ The 1-Day Workshop
— a highly interactive one-day generational diversity workshop
- Diversity Concepts
- Connecting Generations™: The Game
- Applying Generational Concepts
- Individual Action Planning
- Personal Circumstances and Individual Profile
- Generations in the Workplace Video & Coaching Activity
- Titanium Communication Strategy
- Summary of Key Learnings
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Connecting Generations™ Certify-the-Trainer
— a thorough, hands-on three-day program that prepares trainers to facilitate Connecting Generations™
- 1-day Connecting Generations™
- Review of Key Principles
- Walk-Through of Components
- Foreseeing Objections & Overcoming Resistance
- Preparing for FAQs
- Practice Delivery
- Videotaped Delivery
- Feedback & Coaching
- Ongoing Coaching & Support
"I will go back and train a number of people, and I feel equipped to do an excellent job."
--Bucky Eacret, Lieutenant, Travis County Sheriff’s Office
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